AJE Racing - Rant

[Frogman]

As some of you may know, I contacted AJE racing to build a K member for my Mark VIII.

A month later, the K member arrived, along with the Lover A arms.

I went to install it, and I ran into a tiny problem. THE HOLES DIDN'T LINE UP! I'm not talking 1/8 of an inch, I'm talking one mounting hole was off so bad you couldn't even see the body mount hole.

So, I called them, and they sent me another one they said they went over a fine tooth comb with as far as measurements. I get the new K member, and the holes still don't line up. 'The hell? The hole were not quite as bad as the first one, so I had my machinist enlarge the holes, and make sure they were square with my OEM K member. I bolted up the K member, and the rack and pinion. Well, the rag joint on the R&P was about 1 inch lower than stock. No problem, easy fix with a Flaming River U-Joint.

I went to install the lover A arms. Got the rear of the A-arm bolted up, screwed it out to line it up with the strut, and then proceeded to bolt the strut rod to the K member. Yeah right! Even with the strut Rod screw turned almost out of the strut rod, I had to pull the A arm forward about 1.5 inches, to make it reach home, in turn putting 1.5 inches of bend on the Strut. No good.

So I called them this morning, and told them I would just like to return the K members and lower A arms. (now mind you, they were going to send me a prepaid address label to return the first K member but they never did). The gentleman by the name of Jim, tells me: Well, there's a 15% resctocking fee.

Excuse me? 15% restocking fee for a bad product?

He then tells me "We have to pay for our costs, and what's it to say it's a bad K member? I could sell it to someone else, at it may bolt right up"

So, he wants to charge me 15% to restock a defective K member, one they may sell to some other guy?

And get this, he tells me that if I were to ship BOTH K members to him (remember the shipping label), he would make it 10% Restocking fee. Apparently, their credit card processor charges them a 6% transaction fee. 6%? either these guys are hard up for a CC processor, or they are idiots. I do about $500 in sales a month, and I get charged 3% by my CC processor.

I don’t have a problem giving them 15% restocking fee for the A Arms. But 15% restocking fee for a K member that’s clearly defective?

I'll pay for shipping, (though, IMHO I shouldn't have to), but shipping AND 15% restocking fee?

In all reality, it’s not about the money. It’s the principle behind it.

I could become a millionare selling a deffective or incorrect product, and charging a restocking fee.

I have my webmaster working on a website that will show these guys the internet community is not a good place for bad advertising.

Any of you who may have been thinking of getting a K member from AJE, you may wish to think twice about it. Hell, call them up and tell them why you’re thinking twice about it if you have a free moment.

Their 800 nmber is 800-877-7233

Thanks for letting me rant.

 

[MrWilson]

i wasnt thinking of getting one, but ill call em and tell em i was untill i talked to you

 

[torquemonkey]

Thanks for the heads up.

 

[Roadboss]

I believe you were warned. There is no help from these guys or any one on this mod, and the two people I know that are using it ended up almost totally refabing what was sent to the from the above vendor. Although it answers accessability and clearance issues there is still the durability issue for real street application.

 

[Frogman]

Oh, I was "warned", yes. But Damn it, I wanted to try it for myself. I wasn't ranting about its' durability for street application. I was ranting about their poor manufacturing process, and customer service.

 

[Dr. Paul]

Regardless of whether you were 'warned' or not - that is bullsh!t.

This is just another example of sh!tty customer service from a performance parts manufacturer. I see it all the time. If they couldn't build it right, they shouldn't have agreed to build it at all.

I've been doing this a long time, and here's the list of companies I know of that have good customer service when a problem arises:

1. McLeod Industries (clutches, flywheels) - BAR NONE, the best CS I've ever had.
2. Summit - something doesn't work, return it. They give your money back.


That's about it.

What a sad state of affairs.

Paul.

 

[MrWilson]

2. Summit - something doesn't work, return it. They give your money back.

funny thing is, they used to give a big hastle back in the day. they must be under new managment, cuz their cs is awesome.