Any computer wiz' out there?

ONEBADMK8

ONEBADMK8

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I am losing my mind here.
I cannot all the sudden goto http://www.lincolnmotorsport.com (my site) nor can I ftp to it either from home, the shop connection is fine.
I cannot access it from my computer or my wifes. I called comcast and they said it must be my router or modem, I can get to any other site in the world but the ones hosted on the particular apache server where my site is also hosted, and ONLY from my machine, Everyone else can get to it fine? Heres the 1st trace route results with the router hooked up.
"Traceroute to Lincolnmotorsport.com []
over a maximum of 30 hops:
1 <1 ms <1 ms
2 * Hardware Error.
Trace complete.

Here it is after I unplugged the router?
Tracing route to lincolnmotorsport.com [
over a maximum of 30 hops:
1 * * * Request timed out.
2 10 ms 8 ms 9 ms ge-2-2-ur01.audubon
.663.9]
3 8 ms 9 ms 9 ms po10-ur88.audubon.n
10.174]
4 9 ms 9 ms 9 ms po20-ar01.audubon.n
10.178]
5 9 ms 9 ms 9 ms 68.86.211.10
6 9 ms 9 ms 28 ms 16.118.776.17
7 13 ms 13 ms 14 ms tbr1-p016301.phlpa.
8 13 ms 14 ms 13 ms tbr1-cl8.n54ny.ip.a
9 11 ms 11 ms 12 ms ggr1-p360.n54ny.ip.
10 12 ms 11 ms 11 ms so1-1-0-662M.ar1.NY
11 81 ms 81 ms 81 ms so0-3-0-662M.ar1.LA
12 77 ms 76 ms 81 ms GE1-GX.dreamhost.co
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
I am at a total loss here for 3 days now, this has stumped everyone! Anyone have any ideas? Thanks in advance, Geno.
 
Last edited by a moderator:
it might be somthing to do with a firewall
in your computer
or a Java script is being blocked
 
bigdog1279 said:
it might be somthing to do with a firewall
in your computer
or a Java script is being blocked
Click to expand...

I havent changed anything at all. I have even shut the firewall off for XP and I also disconnected my router, reset the modem and all.
 
i dont know what els it might be im not to familer with them i know hardware but dont know what your problem could be sorry i couldnt help more
if you have a cable modem like i do when i have trouble they will send someone out to fixe it for me :)
 
ONEBADMK8 said:
I am losing my mind here.
I cannot all the sudden goto http://www.lincolnmotorsport.com (my site) nor can I ftp to it either from home, the shop connection is fine.
I cannot access it from my computer or my wifes. I called comcast and they said it must be my router or modem, I can get to any other site in the world but the ones hosted on the particular apache server where my site is also hosted, and ONLY from my machine, Everyone else can get to it fine? Heres the 1st trace route results with the router hooked up.
"Traceroute to Lincolnmotorsport.com []
over a maximum of 30 hops:
1 <1 ms <1 ms
2 * Hardware Error.
Trace complete.

Here it is after I unplugged the router?
Tracing route to lincolnmotorsport.com [
over a maximum of 30 hops:
1 * * * Request timed out.
2 10 ms 8 ms 9 ms ge-2-2-ur01.audubon
.663.9]
3 8 ms 9 ms 9 ms po10-ur88.audubon.n
10.174]
4 9 ms 9 ms 9 ms po20-ar01.audubon.n
10.178]
5 9 ms 9 ms 9 ms 68.86.211.10
6 9 ms 9 ms 28 ms 16.118.776.17
7 13 ms 13 ms 14 ms tbr1-p016301.phlpa.
8 13 ms 14 ms 13 ms tbr1-cl8.n54ny.ip.a
9 11 ms 11 ms 12 ms ggr1-p360.n54ny.ip.
10 12 ms 11 ms 11 ms so1-1-0-662M.ar1.NY
11 81 ms 81 ms 81 ms so0-3-0-662M.ar1.LA
12 77 ms 76 ms 81 ms GE1-GX.dreamhost.co
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
I am at a total loss here for 3 days now, this has stumped everyone! Anyone have any ideas? Thanks in advance, Geno.
Click to expand...

You've got to get on comcast's ass. The cable company's local connection is failing in both trace routes. In the first one you copied, the router is responding fine (the first hop), and then the cable company is sending back a 'hardware error' to your computer...which is not even a valid response to a ping request.

In the second one, the cable company (which is the first hop once you've plugged in directly to it) refuses to respond to ping requests, and then you get all the way out to dreamhost's network, but by that time whatever bad data the cable company is introducing is feeding back and not letting you get any further in to dreamhost.

You need to talk to someone higher up in support who even knows what a trace route is.
 
Last edited by a moderator:
Broken Site

Geno,
I seem to be getting all bad hops from my machine to your site doing a tracert. It pings OK and consistant, but there seems to be an issue with the DNS entry. I would contact your hosting company and let them know that you are getting complaints from customers who are unable to view the site. I can get to the site from my machine, but there seems to be many broken links on the site. And sometimes I click a link one time and it works and the next time not. Seems to be DNS related.
 
Thanks James for the fast response. I just got off the phone with Comcast and it has been recorded and is being escalated as well. They are using this thread as a reference too so if you or anyone else has anymore ideas or suggestions please post away.



Thanks, Geno.
 
I can access and tracert it fine from roadrunner

Tracing route to www.lincolnmotorsport.com [205.196.216.117]
over a maximum of 30 hops:

1 1451 ms 1 ms 1 ms 192.168.0.1
2 11 ms 10 ms 18 ms 10.60.96.1
3 16 ms 8 ms 11 ms srp1-0.kscyksgibb-rtr1.kc.rr.com [24.31.239.41]

4 13 ms 16 ms 12 ms srp14-0.kscymordc-rtr1.kc.rr.com [24.31.239.1]
5 12 ms 13 ms 22 ms srp14-0.kscymordc-rtr3.kc.rr.com [24.94.160.193]

6 24 ms 24 ms 24 ms so0-0-0.chcgilL3-rtr1.kc.rr.com [24.94.160.5]
7 24 ms 23 ms 24 ms pop1-chi-P7-2.atdn.net [66.185.141.93]
8 25 ms 23 ms 22 ms GlobalCrossing.atdn.net [66.185.151.222]
9 76 ms 77 ms 75 ms so0-0-0-622M.ar1.LAX3.gblx.net [67.17.73.38]
10 85 ms 80 ms 79 ms GE1-GX.dreamhost.com [67.17.162.162]
11 79 ms 83 ms 88 ms basic-bongo.cornelius.dreamhost.com [205.196.216
.117]

Trace complete.
Click to expand...
 
Heres a ping I just did. I still have nothing?

Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Geno>ping www.lincolnmotorsports.com

Pinging www.lincolnmotorsports.com [64.40.102.44] with 32 bytes of data:

Reply from 64.40.102.44: bytes=32 time=85ms TTL=48
Reply from 64.40.102.44: bytes=32 time=84ms TTL=48
Reply from 64.40.102.44: bytes=32 time=82ms TTL=48
Reply from 64.40.102.44: bytes=32 time=84ms TTL=48

Ping statistics for 64.40.102.44:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 82ms, Maximum = 85ms, Average = 83ms
 
choke em with the network cable geno.... haha! what the hell is going on over their with them? could it be they are upgrading their servers maybe?
 
ComCrap

ComCrap is having issues with DNS poisoning. There are new exploits out that cause the DNS resolver cache to get corrupted and only allow sporadic access to sites from within the network.
 
Heres my last ping from 12:10 pm est.

Pinging lincolnmotorsport.com [] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for .1.2.7:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
Click to expand...

Heres my last trace route from 12:11 pm est:
Tracing route to lincolnmotorsport.com []
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 12.18.13.24
2 * * * Request timed out.
3 9 ms 8 ms 13 ms ge-2-2-ur01.audubon.nj.panjde.comcast.net [68.86
.223.9]
4 9 ms 10 ms 27 ms po10-ur02.audubon.nj.panjde.comcast.net [68.86.2
10.174]
5 9 ms 12 ms 9 ms po20-ar01.audubon.nj.panjde.comcast.net [68.86.2
10.178]
6 9 ms 9 ms 13 ms 68.86.211.10
7 9 ms 15 ms 10 ms 12.118.114.17
8 13 ms 15 ms 13 ms tbr1-p012301.phlpa.ip.att.net [12.23.37.62]
9 15 ms 15 ms 13 ms tbr1-cl8.n54ny.ip.att.net [12.22.2.17]
10 11 ms 11 ms 12 ms ggr1-p330.n54ny.ip.att.net [2.122.11.14]
11 13 ms 13 ms 29 ms so1-1-0-622M.ar1.NYC1.gblx.net [208.51.134.5]
12 80 ms 81 ms 82 ms so2-1-0-622M.ar1.LAX3.gblx.net [67.7.4.5]
13 85 ms 77 ms 80 ms GE1-GX.dreamhost.com [6.7.62.62]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Click to expand...

WHat in the holy hell is going on here? The last hop is dreamhost, is it them? Comcast? This is insane!!!!!!
 
back a few years ago when I had a site , I had a free sevice that check my site once a day to see it was up and I got a e-mail with the test resolts.

Heres a site checker I never used this one I just googled site checker.
 
ONEBADMK8 said:
Heres my last ping from 12:10 pm est.



Heres my last trace route from 12:11 pm est:


WHat in the holy hell is going on here? The last hop is dreamhost, is it them? Comcast? This is insane!!!!!!
Click to expand...

As you see from the bracket ( the [] ) the DNS isn't resolving properly. Between the brackets it should read 205.196.216.117

As it doesn't it's a comcast DNS issue.

As you can also see by the traceroute, it's not an issue with all their DNS servers. Basically a traceroute is a set of three pings to every point along a pathway to the server you're tracing to. As you can see some of the pings are getting through, and the local comcast router still knows the path is outside the comcast network. The reason it's sporadic is because some of the packets are getting though and some aren't.

You need to jump on them and tell them to fix their issue.
 
also draw the second level tech's attention to hops 3, 4, 5, and 6

3 9 ms 8 ms 13 ms ge-2-2-ur01.audubon.nj.panjde.comcast.net [68.86.223.9]
4 9 ms 10 ms 27 ms po10-ur02.audubon.nj.panjde.comcast.net [68.86.210.174]
5 9 ms 12 ms 9 ms po20-ar01.audubon.nj.panjde.comcast.net [68.86.210.178]
6 9 ms 9 ms 13 ms 68.86.211.10

If you read the network node names: ge-2-2-ur01.audubon.nj.panjde, po10-ur02.audubon.nj.panjde, po20-ar01.audubon.nj.panjde

It's bouncing around inside comcast's network until it finds a router that knows lincolnmotorsport is outside the network. They have a severe DNS problem and need to start flushing their DNS caches manually
 
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