The discussion groups are very helpful with troubleshooting. I use it frequently at work when something just doesn't work right.
Best way to make a template is to start with a clean blank drawing, create what you want to see in your paper space (borders, plot limits, page information (date, time, sheet #, etc), place for your signature and seal, company info, etc) and 'saveas' .dwt filetype. I am fairly sure CAD has built-in templates if you want to see an example.
What are you needing?