Firestone can suck it.
I went there twice and both times I was sickened. It was for an alignment and after they finished they said that the car has no rear camber adjustment (bs) and that there is not enough adjustment on the front to set the castor properly. While I am waiting for the car a little old lady with a Town Car (maybe 04 or 05) and they say she HAS TO HAVE a fuel system cleaning for $400 or the car WILL break down. Then they said she needs a trans fluid flush for another $380 and that she also needs new tie rods and ball joints and that will be another $1600. To my astonishment the lady says ok to it all.
So 10 days latter I get under my car and see that there is a ton of castor adjustment left in both directions, its like the guy didnt know the inner nut actually moved on the strut rod.
So I call them up and he says bring it in now and he will get it on the rack instantly. I bring it in and wait. I see the same little old lady standing at the counter and them saying "Well you should have had the trans filter replaced with the trans flush and thats why its slipping now. We can replace it and flush the system again for $560"
"Also your ball joints are shot."
She said she just had them replace the ball joints and he says they only did the drivers side.
In the mean time another guy there is asking why his van is in the air (company truck) since they were just replacing the wipers and air filter. The service writter said they were doing an oil change to which the customer said its supposed to be done and they already had the oil drained.
So he says fine and sits down. 45 minutes later they still have not brought my car in to correct the alignment and then they call the guy back to the counter and say "Your air filter and wipers are done" and the guy asks about the oil change and the same service writter says "We didnt change the oil"
So the guy says "You just told me you were changing the oil and that it was drained" to which the service writter said "I never said that, who told you that?"
At that statement I walked over to the counter and said "Give me my keys" "Oh, but sir, we havent done your car yet" I said "You worthless focks will never do my car. Now gimme my focking keys!" On the way out I told the old lady they screwed her out of $4000 and she should get a lawyer.
I have only heard stories like that before about shops but to see it first hand was a shocker for me.
I need to learn to weld and also need my own alignment tools. Then I wouldnt ever have to rely on a shop.
