sunroof question

[andrewattacks]

bought the sunroof assembly for my 02 LS off sundoctor and now the dealer is telling me the motor is stripped, which it wasnt when it went in, and he is also saying i need the track that the motor used to come with when he could get the part from ford. im super upset cause im already in the hole three labor hours without any result. i thought that the only parts were the motor, which i have located, and the sunroof assembly which i bought, can anyone please give me some insight as to what he could be talking about. i have been through the threads about the sunroof and will continue to search my face off, but i'm pretty strapped for time. thanks guys.

 

[G-RELL]

why are you getting parts?!?!

Your only course (now that you've decided to supply parts) is argue to the service manager that you got what was needed.. and nothing was broken... a ford dealer should flag hours for a sunroof... not however much time the guy wants to take...

These dealership sounds horrible (or you tried to cut corners, against their advice, and are now paying for it)

 

[andrewattacks]

I'm buying the parts because the parts aren't available through the dealership anymore apparently.