Dont order from Banana Hobby!

LaserSVT

LaserSVT

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I have tried to give them the benifite of the doubt but they screw up every time. I have been on hold for 3 hours now and am still waiting on hold.


Banana is the worst place to deal with in the history of crappy places. I am going everywhere to shout out how much they suck! I ordered a Shark 450 RC helicopter from them earlier this year. That was a big mistake and caused many many issues. Well shortly afterwards I had to order parts and that was a whole new headache. So yet again I had to order parts from them as nobody has the main shaft bearings and retainers. I ordered the parts one month ago. A week latter the wrong parts show up and it takes days before I can get ahold of anyone there to correct it. I then had to jump through their hoops to get it straightened out. So three weeks ago I am told they will send the new parts out. I wait over a week with no tracking info at all. I finnaly get through after trying for 4 hours to get through. I am told that the person handling my order was out sick so the order was not shipped. So I am told one week ago that the part will be shipped that day and a tracking number will be emailed. I wait and wait with nothing. I finnaly get ahold of them today and am told that the parts just showed up last week and they will email me a tracking number when the parts are shipped. Thats freakin it! I told them I wanted a manager and was disconnected. I am currently on hold again and after giving them my order number they will not come back to the phone or respond on their on line chat.

Moral of the story? Under no circumstances should you ever buy from Banana Hobby. They are crooks and will lie to you non stop. They will send you the wrong parts and lie some more. It is a shady place at best and if you search for Banana Hobby on the web you will see countless posts about how bad they are.
 
They dont sell Art Tech Shark 450 parts. I have a couple other helicopters but the Shark is my largest and I dont want to wast the cash on yet another one when I have several hundred in spare parts for this one.
90% of its parts can be used with the more popular Align versions but the main bearings and tail supports are Shark specific. :(
 
LaserSVT said:
I have tried to give them the benifite of the doubt but they screw up every time. I have been on hold for 3 hours now and am still waiting on hold.


Banana is the worst place to deal with in the history of crappy places. I am going everywhere to shout out how much they suck! I ordered a Shark 450 RC helicopter from them earlier this year. That was a big mistake and caused many many issues. Well shortly afterwards I had to order parts and that was a whole new headache. So yet again I had to order parts from them as nobody has the main shaft bearings and retainers. I ordered the parts one month ago. A week latter the wrong parts show up and it takes days before I can get ahold of anyone there to correct it. I then had to jump through their hoops to get it straightened out. So three weeks ago I am told they will send the new parts out. I wait over a week with no tracking info at all. I finnaly get through after trying for 4 hours to get through. I am told that the person handling my order was out sick so the order was not shipped. So I am told one week ago that the part will be shipped that day and a tracking number will be emailed. I wait and wait with nothing. I finnaly get ahold of them today and am told that the parts just showed up last week and they will email me a tracking number when the parts are shipped. Thats freakin it! I told them I wanted a manager and was disconnected. I am currently on hold again and after giving them my order number they will not come back to the phone or respond on their on line chat.

Moral of the story? Under no circumstances should you ever buy from Banana Hobby. They are crooks and will lie to you non stop. They will send you the wrong parts and lie some more. It is a shady place at best and if you search for Banana Hobby on the web you will see countless posts about how bad they are.
Click to expand...


Let this be a lesson.
Before you buy anything, especially through the mail, or online, DO YOUR HOMEWORK.
Invistigate the company you are going to be doing business with long before you make a purchase.
The web is full of sites set up so people can complain about products and services once they have purchased something, only to be disappointed, and using the web to vent.
In todays technology, it is very easy to check on a company before doing business with them.
To late for you now, but for the next time you could look into the company so you won't have to go through this.
Bob.
 
nolimit94VIII said:
Take up a new hobby Laser. :p
Click to expand...

I took up the heli hobby so I would stop spending cash on the Mark. :lol: Now I spend too much on both. :lol:

I learned my lesson and just wanted more stuff out there for that lousy company so that others that are not as lazy as me can see how bad Banana is. One of the RC forums gave me 7 infractions for complaining about Banana Hobby. Banana must be a site sponser for them. Place still sux.
 
LaserSVT said:
I took up the heli hobby so I would stop spending cash on the Mark. :lol: Now I spend too much on both. :lol:

I learned my lesson and just wanted more stuff out there for that lousy company so that others that are not as lazy as me can see how bad Banana is. One of the RC forums gave me 7 infractions for complaining about Banana Hobby. Banana must be a site sponser for them. Place still sux.
Click to expand...


Well, one good thing about the Mark is that it can actually get you from one place to another. The heli is gonna end up flying right into that freshly painted drivers side fender lol. Ding, scratch. Cal Louie bust have taken on a new forum. :D
 
Ebay man. I do not use any of the Hobby retailers at all, WAYYYYY overpriced for what I do which is primarily car models.
 
LaserSVT said:
One of the RC forums gave me 7 infractions for complaining about Banana Hobby. Banana must be a site sponser for them. Place still sux.
Click to expand...

a infraction......wtf is that

weeee whooo weeee whooo weeee whooooo, here comes the internet police
 
Not really sure. I PMd the mod who issued them and said he could suck my nuts. Havent been back since. :lol:
 
So since I still dont have the parts or a tracking number this is how I spent my last hour:

*on hold for 30 minutes with banana hobby*
You are now chatting with 'matthew'. Thank you for waiting. May I have the last 5 digits of the order# if you have an order with us; If you do not have any order with us yet or need for help on other inquries, then how may I help you?

Bill: 66248

Bill: Just checking on my tracking number I think you have written down on your desk
*10 minutes*
Bill: Thats not good with the delay. If I were a betting man I would say your next response will be "Its schedualed to ship today"

matthew: i do apologize but my system is running slow. I appreciate your patience.
*10 minutes*
matthew: one moment please while i read through the notes.
*10 minutes*
matthew: i do apologize about the delay. i will be right with you.
*15 minutes*
Bill: You did say on Monday that if I spoke to you that you would have the tracking number written down on your desk to be able to give to me.

matthew: i do apologize about the delay.

matthew: i am checking the system for your information but it running very slow at the moment.

matthew: i will be right with you.

matthew: thank you for holding
*40 minutes*
Bill: Hey no problem. Its only been 40 minutes so far. Not like I am working or anything. Oh wait, I am at work.


matthew: 9101785091401321299378

matthew: trackign number.

Bill: Thats a USPS number.

matthew: that is correct.

Bill: Why do I get to pay for UPS and get USPS?

Bill: No way that part will show up before next week.

Bill: OK, heres another one. That number was just generated. So that meens it was eaither just shipped or its still sitting there.

matthew: that is correct your item just shipped.

Bill: What happened to it being shipped on Monday Matt? I ask because after being told it would be shipped so many times and it hasnt I assume it must be radio active and requires special clothing?

Bill: Why wasnt it shipped Monday when you said it would be shipped?

matthew: Because of the busy holiday season some items may take longer to ship out.

Bill: Right, Im sorry. I forgot. What was the excuse for last month, three weeks ago, two weeks ago and last week? Was all that BS because of the holidays too or does your company have some perverse love of screwing with people?

matthew: i do apologize about the inconvenience sir.

matthew: Is there anything else I can help you with?

Bill: Yeah, gonna need more then a hollow appology.

Bill: How about a shipping refund since I paid for faster service.

matthew: i sincerely apologize. at this time we would not be able to issue a refund for the shipping charge.

Bill: No problem. I wasnt ever going to use your company ever again anyway. I will be posting all of these conversations on all the RC boards though as well as some larger sites.

Bill: Have a merry christmas Pig ****er.
 
Here it is in all its glory!

Start of connection: 11:32AM , connected to person 12:48 PM, connection termination 1:24PM
Please wait for a site operator to respond. Thank you.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

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You are now chatting with 'Victoria'. Thank you for waiting. May I have the last 5 digits of the order# if you have an order with us; If you do not have any order with us yet or need for help on other inquries, then how may I help you?
*10 seconds*
Victoria: We have not heard from you. Do you wish to continue the chat?

Bill: Yes

Bill: I have been on hold for over 1.5 hours

Bill: 66248 is my order number

Victoria: Thank you, how may I help you?

Victoria: I am showing that your total wait time for this chat was 48 minutes and 22 seconds.

Bill: I am wondering why my part still has not been shipped? I realize the previous 12 times I was told it was shipped was false but this time you guys generated a USPS tracking number a few days after the last time I was promised it would be shipped.

Bill: My bad, my computers clock must run fast.

Bill: Is 48 minutes fast for you?

Bill: Anyway USPS still has not processed the shipment so that meens you still have it.

Victoria: Okay, one moment please while I check the status of your order.

Victoria: We are unable to generate USPS tracking numbers until the item is packed and ready to ship as we need the exact weight of the package. It was picked up by USPS yesterday, December 17th, 2009 and your USPS tracking number is 9101785091401321299378.

Bill: Thanks. Could you please tell me when the original order date was?

Victoria: The original order date was November 11th, 2009

Bill: BTW, you know Matthew said that it was already picked up on 12/16 and on its way.

Bill: Also could you tell me what shipment method I paid for?

Victoria: Yes, originally you paid for UPS Ground

Victoria: The package should have gone out on the 16th, but it was actually pick up on the 17th

Victoria: I do apologize for that.

Victoria: Also, USPS is terrible with updating their online tracking information, but you should receive your package within the next 3 business days or so.

Bill: Thats what I had thought. So why if I had to wait over a month for it to be sent do I get the privelage of USPS service that cost .44?

Bill: This is the last company I would expect to say another reputable company (USPS) is terriable.

Victoria: I was simply stating that they don't update their online tracking information which is the truth that I have seen in my experience here.

Victoria: Your order was originally shipped via UPS Ground

Bill: But that order did not contain what I ordered.

Bill: USPS will not deliver untill after x-mas and had it been shipped by the method I paid for then it would actually be here in time.

Victoria: One part was wrong or missing, so it was sent via USPS Priority Mail which is more than 44 cents. But we wouldn't ask you to cover that as it was our mistake.

Bill: I would like a refund for the difference in shipping costs.

Victoria: We shipped via UPS Ground and USPS Priority Mail so you would actually owe us the difference, but again, we aren't asking you to pay anything additional as it was our mistake which is why we are covering the shipping cost to send the replacement part to you.

Bill: I owe you for your mistakes, constant lies and lousy service?

Victoria: Did you even read the whole paragraph I just wrote you?

Victoria: I stated that we aren't asking you to pay the difference because it was our mistake.

Victoria: Is there anything else that I may assist you with today?
*3 seconds*
Victoria: Okay, thank you and have a nice day.

Chat session has been terminated by the site operator. Thank you for visiting Banana Hobby and you have a wonderful day. Good Bye.


Wait! You didnt wait 10 seconds!
Hello?
Dissconected again. :(
 
The part about USPS not updating their system is right. I have sent out many different things using priority Mail and the person would have what I sent before it ever updated in the system. The tracking is nothing like UPS tracking at all.

Next time you need a part Laser, call Max. :)
 
liars said:
Victoria: The package should have gone out on the 16th, but it was actually pick up on the 17th

Victoria: I do apologize for that.

Victoria: Also, USPS is terrible with updating their online tracking information, but you should receive your package within the next 3 business days or so.
Click to expand...

Here it is the 21st and USPS still does not have the package.
 
It should be showing by now unless with it REALLY being Christmas time, the system could be backed up so bad that they just aren't even worried with it or the hobby shop hasn't sent anything out.

I would call and demand for a tracking number that shows something since they are so sure they sent it out. Call Dennis, he'll do it and get your money back if the part comes in.
 
Whos Dennis? He work at BH?
Also I have ordered some other items that were shipped friday with USPS and all three have progress on the tracking page. Showing they were processed and so on.
I dont think Banana sent it and they are just screwing with me some more.
 
You remember Dennis down in the Mark section, that buys parts and then says he didn't get them because they couldn't prove a tracking #. Everyone was getting confused about Dennis and Dan (dcrews), including me, I think. Anyway Laser, I would call them again and just keep being persistent. See if you can make them give you your money back.
 
Doubt I will ever see anything from them. Here is todays chat.

Notice the start time and the time where they gave me the finger.

1a.jpg

]
2a.jpg

3-2.jpg
 
Well I get home today and there is a box almost as big as my mailbox shoved inside it from Banana Hobby. I get excited knowing that in that very large box there are two very small berings I have been desperatly waiting for from BH for 2 months now. After being lied to time after time, after persons at Banana telling lies to Pay Pal I finnaly had my parts! I was so happy! I was thinking how maybe I can finnaly fly my Shark 450 again this weekend and got excited. Imagine my dissapointment when I open yet another package with the wrong parts. :( I was ready to cry. I have repeated the part number (4F161) 27 times to people at BH and yet they still sent me the wrong part (46121 this time, 46091 last time).
I hate this company with all my heart. This is beyond rediculous.

My bearing is the top one, the replacement is the lower one. See any problems?
IMGP0423.jpg
 
Such a lousy company. I dont care about the money I just want justice. This is beyond rediculous. Here is todays chat. Its been going for an hour now and I am still waiting. Been waiting for 26 minutes since BHs last response.:(

11.jpg



And it appeares I will never have this resolved with them. They stole from me and are gonna be happy doing it.

Pete, your company is hands down the worst that ever was and hopefully ever will be. Your company is crooked and corrupt. It does not deserve to stay in buisiness.

BHBS.jpg
 
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