Scallywag
Well-Known LVC Member
This might be a bit long. Sorry in advance....
I've had a claim with State Farm for 2 months now due to one of their insured side swiping the BA on the passenger side. The claim had been stagnant thus far because their insured hadn't given his statement to SF and they told me they have to give em at least 30-60 days to respond before they go off of the police report and my statement.
Fair enough.
Today they called me to let me know that they're going to go ahead with the liability since the time frame had passed and they still hadn't heard from their guy. So then the character began asking me about the car and what type of damage the Mark sustained.
I told him "Front fender indent over tire(somewhat creased), impact knocked HID out of place but operable, broken side view mirror, warped psngr door & rear 1/4 panel along with the residue of the cars paint on mine. No airbag deployment. Drivability, car is misaligned and influenced to the right. Late Sept '14 I got an alignment done and received the print out of everything in green."
He's like "Sounds like the front suspension might've been compromised... You may be looking at a total loss."
I was bewildered for a moment but managed to ask, "You mean 'Totaled'? Why?!?"
He then said that someone would call me by Friday to arrange when they can pickup the car to take it to salvage yard and proceed from there and then hung up quickly. I would've called back but I was at work and didn't want to spend any more time on the claim when work had to get done. LoL whoever picks up the Mark is going to see that it is still VERY much drivable, except for the alignment.
Why would SF go to "totaled" status of the vehicle off of a phone call without sending someone to apraise the damage? Maybe the rep imagined greater damage or thinks the cost to repair/compensate is greater than the Mark is worth at it's age and barely crossed 100,000 today.
What would you do or have you done? Should I let them "total" it and then buy it back with the $ they give me?
Thanks!!
I've had a claim with State Farm for 2 months now due to one of their insured side swiping the BA on the passenger side. The claim had been stagnant thus far because their insured hadn't given his statement to SF and they told me they have to give em at least 30-60 days to respond before they go off of the police report and my statement.
Fair enough.
Today they called me to let me know that they're going to go ahead with the liability since the time frame had passed and they still hadn't heard from their guy. So then the character began asking me about the car and what type of damage the Mark sustained.
I told him "Front fender indent over tire(somewhat creased), impact knocked HID out of place but operable, broken side view mirror, warped psngr door & rear 1/4 panel along with the residue of the cars paint on mine. No airbag deployment. Drivability, car is misaligned and influenced to the right. Late Sept '14 I got an alignment done and received the print out of everything in green."
He's like "Sounds like the front suspension might've been compromised... You may be looking at a total loss."
I was bewildered for a moment but managed to ask, "You mean 'Totaled'? Why?!?"
He then said that someone would call me by Friday to arrange when they can pickup the car to take it to salvage yard and proceed from there and then hung up quickly. I would've called back but I was at work and didn't want to spend any more time on the claim when work had to get done. LoL whoever picks up the Mark is going to see that it is still VERY much drivable, except for the alignment.
Why would SF go to "totaled" status of the vehicle off of a phone call without sending someone to apraise the damage? Maybe the rep imagined greater damage or thinks the cost to repair/compensate is greater than the Mark is worth at it's age and barely crossed 100,000 today.
What would you do or have you done? Should I let them "total" it and then buy it back with the $ they give me?
Thanks!!