I'm sitting here absolutely furious. Dell has delayed my computer for the fourth time in a row. I've contacted the Better Business Bureau and they just filed the claim against Dell, and now I get to speak with a private representative from Dell tomorrow who has been calling ME for once. This outta be a great time. Geno, I might take your advice and build my own, unless you can find me a better deal or something.
I am going to snap.
- Thread starter KD00LS
- Start date
ONEBADMK8
Dedicated LVC Member
ALWAYS build your own, better deal.
ford nut
Local nut case
That sucks...I hate Dell
Yeah I ordered from them a few years back and they were perfectly fine. Now I've been reading, post-order of course, and they are getting all kinds of lawsuits due to their crap customer service and deceiving tactics.
97stscaddy
Dedicated LVC Member
:q:q:q:q Dell. Order from Vision. 3 years free U.S. BASED tech support. 3 year warranty on parts and labor. I recommended them to my mother about 4 years ago when she needed a new computer for her store. She had a brand new setup in less than a week, exactly what she ordered.
The one problem she's had with it in the 4 years she's been using it was an issue with the sound card, updated the driver file and it hasn't skipped a beat since.
The one problem she's had with it in the 4 years she's been using it was an issue with the sound card, updated the driver file and it hasn't skipped a beat since.
ford nut
Local nut case
They have gone to $hit...used to be ok.
Sorry....it stinks getting no service.
Sorry....it stinks getting no service.
What is the Vision web site addy ?
toomanyfumes
Well-Known LVC Member
I'm looking for a new comp. myself. Found on from HP on their website, and I get a discount through work.
97stscaddy
Dedicated LVC Member
ground_zero298
Dedicated LVC Member
Join the group and save some money. Build your own. Hell if geno can do it I'm sure anyone can.
kustomizingkid
Dedicated LVC Member
I'm happy with Lenovo for my lap top... but for a desktop I would always build my own....
Woof47
Active LVC Member
I bought a Dell a little over three years ago. An XPS 600. I also got the three year next day in house service warrantee. It was ok for the first year and then I started having trouble with it. I was on the phone with Dell many times. Nearing the end of my warrantee, I had all kinds of problems with it. The service tech was at my house many times with many new parts but couldn't fix it. Two weeks before my warrantee expired I got a letter from Dell offering to extend my warrantee for two more years. Normally this might be crazy but I wrote a check and extended my warrantee. Right after my new warrantee went into effect, I decided that I had enough of their inabillity to fix my machine and started insisting they replace my computer with another one. They finally agreed and because they didn't make my model any more, they upgraded me to an XPS 730. But they sent a refurbished unit. They said that because mine was so old, they couldn't justify a new one. Well, the one they sent me was f*%cked up. It was even missing parts from the case. I called them and complained. They sent me another refurbished unit that was the wrong model. At this point I was fed up with the way thet were treating a customer (me). I called them up and went off on the CSR. I insisted on speaking to a manager. I threatened to call the Attorney General's office, the better business bureau and I also told them I was going to call every consumer advocate in my area. You know the ones you see on tv that report stories like this. The manager said he would fix this. And he did. About two weeks later I recieved a brand new, built for me, XPS730X with all the available upgrades and options. Oh and I almost forgot; under normal circumstances, I would have gotten this computer without a warrantee because it was a replacement for my old one. But, I had just extended my warrantee for two years and it transfered to the replacement computer. the new computer is worth three times what my original computer was. So now I have a great new computer for the cost of a two year warrantee.
The point of all this rambling is this: Don't give up. Keep pushing. evenually you will get someone who will make it right. The last thing they want is an unhappy customer saying bad things about their product. One unhappy customer can cause more harm than 100 happy customers can create good will.
Good luck to you in your efforts.
The point of all this rambling is this: Don't give up. Keep pushing. evenually you will get someone who will make it right. The last thing they want is an unhappy customer saying bad things about their product. One unhappy customer can cause more harm than 100 happy customers can create good will.
Good luck to you in your efforts.
Well you gave me some hope. I'm gonna push for an upgraded processor if that's whats holding it back, hopefully to at least the i7-940.
luxuryrules
Dedicated LVC Member
In stark contrast to others' opinions, I have seen a HUGE improvement in their service over the past year or so. I have a handful of similar horror stories that everybody has, but the one common denominator is that all of mine have happened long ago. Over the past year or so, my dealings with Dell have been so pleasant, efficient, and fruitful that I have been left, literally speechless, holding the phone and dumbfounded.
Had one computer show up next day - free shipping and I didn't even ask. One hardware failure I had a new part in my hands in less than 18 hours - compliments of Dell and a six minute tech support call to a guy in Kentucky who actually sounded like he was from Kentucky (yes, you read that correctly, six minutes). According to our company's statistics, hardware failures per deployed computer (for the first 12 months) have actually gone down over each of the last two years (SATA failures notwithstanding) and that surprised me greatly.
Of course, when you start from terrible, there's nowhere to go but up, lol.
(And yes, I build my own rigs, but Dell is one of our vendors at work).
Had one computer show up next day - free shipping and I didn't even ask. One hardware failure I had a new part in my hands in less than 18 hours - compliments of Dell and a six minute tech support call to a guy in Kentucky who actually sounded like he was from Kentucky (yes, you read that correctly, six minutes). According to our company's statistics, hardware failures per deployed computer (for the first 12 months) have actually gone down over each of the last two years (SATA failures notwithstanding) and that surprised me greatly.
Of course, when you start from terrible, there's nowhere to go but up, lol.
(And yes, I build my own rigs, but Dell is one of our vendors at work).
Well I got off the phone with one of their "American" representatives and apparently Dell doesn't 'do' compensation. I went back and forth with the guy asking for his supervisor etc. to no avail. They expedited the order and it is apparently service stacked or something so it should be coming very soon, they upgraded to priority mail as well. BBB definitely lit a fire under their ass for anyone wondering about that. I'm still not happy but whatever, it's on its way soon with the little dinky i7-920.
Woof47
Active LVC Member
Just to put a time frame on my situation with Dell; my major problems with my computer started in October last year and were resolved in January this year, 4 months ago.
Some info and suggestions for future contact with Dell: Document as much info about your call and problem as possible. Get the name of the person you spoke with, and his I.D. number so you will be able to identify him later if needed. Sometimes just asking for this info will entice him into being more helpful. Write down what you talked about with him/her. Any suggestions or solutions to your problem need to be recorded. Every time you call with a new problem, they assign a new case number to you. Make sure you write it down. when you make additional calls about the same problem, you will have all this info at your disposal. If you call back later with another problem, They will give you a new case number. Begin saving info again; all of it. The reason you need to do this is because sometimes that CSR doesn't fully document your call and your situation. If you continue to have problems with your computer, YOU have the info you need and don't have to rely on Dell being accurate and honest.
As to the CSR not honoring your request for a supervisor; when you request a supervisor, they are supposed to immediately turn you over to the super. It may take a while for the super to answer. The reason he wouldn't do it is because he didn't want any complaints lodge against him. And if the CSR can't resolve your problem, It's noted in his file. I ran into this in my dealings with Dell. I did an end around and called the regular customer relations/service number and proceeded from there. It did make a difference.
And Dell will compensate you if your problem(s) are difficult and time consuming to resolve. Don't forget that your time is worth $$$$$$. Time on the phone, time spent on the repairs, loss of use of your computer while it's not working.The money you spent for your server ( comcast, verizon or whoever) while your machine is kaput.
Remember; It's your money paying their salary. The sole purpose of customer service is to resolve your issues and make you a satisfied customer. YOU ARE THE BOSS! Complain vigorously, show aggrevation, but not anger. Raise your voice, but don't yell. Threaten with legal action, but not bodily harm. Don't allow them to compromise and give you partial satifaction. Most of all; don't back down if you are right and don't take no for an answer. Good Luck!!
Some info and suggestions for future contact with Dell: Document as much info about your call and problem as possible. Get the name of the person you spoke with, and his I.D. number so you will be able to identify him later if needed. Sometimes just asking for this info will entice him into being more helpful. Write down what you talked about with him/her. Any suggestions or solutions to your problem need to be recorded. Every time you call with a new problem, they assign a new case number to you. Make sure you write it down. when you make additional calls about the same problem, you will have all this info at your disposal. If you call back later with another problem, They will give you a new case number. Begin saving info again; all of it. The reason you need to do this is because sometimes that CSR doesn't fully document your call and your situation. If you continue to have problems with your computer, YOU have the info you need and don't have to rely on Dell being accurate and honest.
As to the CSR not honoring your request for a supervisor; when you request a supervisor, they are supposed to immediately turn you over to the super. It may take a while for the super to answer. The reason he wouldn't do it is because he didn't want any complaints lodge against him. And if the CSR can't resolve your problem, It's noted in his file. I ran into this in my dealings with Dell. I did an end around and called the regular customer relations/service number and proceeded from there. It did make a difference.
And Dell will compensate you if your problem(s) are difficult and time consuming to resolve. Don't forget that your time is worth $$$$$$. Time on the phone, time spent on the repairs, loss of use of your computer while it's not working.The money you spent for your server ( comcast, verizon or whoever) while your machine is kaput.
Remember; It's your money paying their salary. The sole purpose of customer service is to resolve your issues and make you a satisfied customer. YOU ARE THE BOSS! Complain vigorously, show aggrevation, but not anger. Raise your voice, but don't yell. Threaten with legal action, but not bodily harm. Don't allow them to compromise and give you partial satifaction. Most of all; don't back down if you are right and don't take no for an answer. Good Luck!!
Woof47
Active LVC Member
Luxuryrules,
It's good to hear that some people are treated properly when the need for service arises. I'm sure there are probably others who have received the service we expect. Unfortunately, everyone and I mean everyone that I have spoken with locally has had bad experiences with Dell. I hope you are correct in your opinion that there service is improving. In my opinion, Dell has two major issues to deal with. One is the customer service we speak of. The other is the quality control of the components they use. If they can get good parts to begin with, most of the complaints and problems will go away. I hope they can fix it.
It's good to hear that some people are treated properly when the need for service arises. I'm sure there are probably others who have received the service we expect. Unfortunately, everyone and I mean everyone that I have spoken with locally has had bad experiences with Dell. I hope you are correct in your opinion that there service is improving. In my opinion, Dell has two major issues to deal with. One is the customer service we speak of. The other is the quality control of the components they use. If they can get good parts to begin with, most of the complaints and problems will go away. I hope they can fix it.
ford nut
Local nut case
Thats insane, yes you got it done but look how long it took.
It's not worth it, I would never buy dell too many stories like this.
KD00LS good luck
Frogman
Dedicated LVC Member
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Apple.
'nuff said.
'nuff said.
Apple.
'nuff said.
Meh, I was never a fan of them. Too weird to use after using Windows for so many years.
Update: Magically it was built and shipped overnight. Supposed to be here on Wednesday.
Frogman
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Eh. You can now run windows NATIVELY on an apple if you so wish.
Yeah I forgot about that. I duno if I could get as powerful of a Mac in the same price range though.
Frogman
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Probably not, but you have to understand, the mac will run windows faster than a comparably equipped PC.
I see Dell is coming out with a competitor to the Macbook Air though. Smaller, lighter, faster. We'll see how that one works.
I see Dell is coming out with a competitor to the Macbook Air though. Smaller, lighter, faster. We'll see how that one works.
I know some of the Mac Pro's run twin processors, I'm not sure if they are i7's or not but if you can overclock the two that machine would be outrageous, and pretty expensive as well. Might be able to push it past 8ghz. I'm not that great with computers so I'm not sure.