I am just going to copy and paste my BBB complaint so I do not have to explain the issue in its entirety.
Consumer's Original Complaint :
Purchased a product on June 13th, with a promise of 10 day delivery. No contact since, and numerous emails sent. Total Refund requested is 194.98.
I made my first purchase from LSkoncepts.com, on Monday, 13 June, 2011. Request was for a 2004-06 Lincoln LSE Grille (6W4Z-8200-XXX)= 194.98. Color:Black (Code UA). My payment method was to be deducted out of my debit card, from ABC Bank.My order number is : 6059.
After numerous eamils to:
info@lskconepts.com (the email listed on the website) I began to contact Ken Garrison directly through Facebook. This is the only was the I have found to communicate with him. He said that they are backed up on orders, and it shouldnt be long.
I sent numerous messages on July 20th, Aug. 7, Sept. 4 all with no response.
August 7th: I received an email telling me that my order is being processed. Did not mention a EST. shipping date or any further information. After receiving this i began to try and contact LSKoncepts and Ken Garrison once again. Again with no success.
The telephone number listed on the website only lets you leave messages and never gets answered. I left multiple messages on the voice mail but never got a phone call returned.
I began to look up Ken Garrison in the Tennessee WhitePages, and obtained his telephone number. After finding his work cell phone number I called him, and as soon as i mentioned that I was inquiring about my LSKoncepts.com order, he hung up and will not return or answer any of my calls.
The website states that it will take 10 business days to get the product shipped. It has taken over 3 months. This lack of communication is unacceptable for any business.
Consumer's Desired Resolution:
I am requesting a refund in the amount of 194.98. The amount drafted out of my bank account on June 15th 2011. I do not wish to have my product sent to me as I have already made arrangements to seek other means of acquiring this product. This transaction has taken over 3 months and have received no communication from the business and/or business owner. I would like my 194.98 returned to my bank account, so I do not have to deal with LSKconcepts.com and Ken Garrison again.
After i submitted this, i found Ken's Cell phone number through his company. I called him and he answered"Ken Garrison". So i knew i got the right person. This is only the second time after prolly over 25 times of trying to contact Ken that i got a response. As soon as i mentioned who I was and what i was calling for......dial tone. This does not sound like a honest man to me.
The only other communication that I had with him was i sent him a text saying, "I have filed a formal complaint with the Tennessee BBB, Case number: *********, please review".
Word of advice to others....Dont do business with LSK. Its not worth your time dealing with the headache. If anyone has a need to contact Ken on a purchased order that they still need to receive, PM me. I have his cell phone #.